Help with Pottly
Last updated 2026-10-05
Tell us what happened and what you expected. [проверить: expected reply time]
support@trypocketleaf.comYour mail app opens with the address filled in. Email support from Settings in the app also fills in your app version, OS and device model.
Quick fixes
- No reminder arrived: allow notifications for Pottly in your phone's settings, then use Settings → Send test reminder. Quiet hours for the forecast and streak reminders are 9 pm to 7 am.
- Purchase missing after reinstalling: Settings → Plan → Restore purchases, with the same Apple ID or Google account you bought with.
- Cancel a subscription: Settings → Plan → Manage subscription. Cancel there. Access continues until the period ends.
- Move to a new phone: export a backup on the old phone, then Restore from backup on the new one.
Questions and answers
How do predictions work?
Pottly takes the median gap between your child's recent successful trips and adds it to the last trip. It needs 3 successful trips to start and 8 to be confident. It never uses a network or a model you cannot see.
Why did my reminder not arrive?
Check that notifications are allowed for Pottly in your phone's settings. Use “Send test reminder” in Settings to confirm delivery. Quiet hours are 9 pm to 7 am.
How do I restore a purchase?
Open Settings → Plan → Restore purchases. Use the same Apple ID or Google account you bought with.
How do I back up my data?
Settings → Backup → Export backup. Save the file to iCloud Drive, Files, or Google Drive. Restore it on a new phone with Restore from backup.
How do I cancel my subscription?
Settings → Plan → Manage subscription opens your App Store or Google Play subscriptions. Cancel there. Your access continues until the period ends.