LeanScan · Support
Support
Email us and we will reply. Please do not send photos of yourself by email. Include your phone model, OS version and app version. [проверить: reply time commitment.]
Quick help
- 01Full body in frame, plain background, even light, phone held level. A photo the server rejects before analysis does not use up a scan.
- 02Restore purchases: open the paywall and tap Restore, or check your App Store or Google Play subscriptions.
- 03Cancel a subscription: in your App Store or Google Play account settings. Cancelling stops the next renewal; the current period stays active.
- 04Erase data: Settings → Erase all data removes photos and local history from this phone.
- 05Report a result: use Report result on any scan. We review reports and may correct or remove a result. [проверить: Report result button present in the shipped build.]
Questions
Is LeanScan a medical device?
No. LeanScan is a wellness trend tool. It does not diagnose, treat or clinically measure body composition, and it does not replace a clinician, a dietitian or a proper body-composition test.
How accurate is the body-fat estimate?
Photo-based estimates are approximate. Every result shows a typical error of about ±4–5 percentage points, so read it as a band and as a trend over several scans, not as one exact number.
What happens to my photo?
The photo is sent once to our AI provider to produce the estimate. We do not keep it on our servers after the request. Photos you keep for the before/after comparison are encrypted on your phone. Exported backups never include photos.
What is free?
One scan every 30 days, with one photo. Monthly or yearly gives you 6 scans per 30 days and up to 3 photos per scan: front, side and back.
Can I hide the numbers?
Yes. Numbers Off keeps your trend shape, bands and photos, and hides every percentage, including on the widget.
Is it safe to use if I check my body often?
Frequent checks can be stressful. If tracking your body starts to feel like pressure, turn on Numbers Off or take a break. If you have concerns about eating or body image, talk to a qualified professional.
Does LeanScan read Apple Health or Health Connect?
No. LeanScan does not read from or write to Apple Health or Health Connect.