Support
Email us and we will reply. [проверить: reply time commitment] Do not send card numbers, passwords or other sensitive details.
Email support@trypocketleaf.com- Wrong or missing identification
- Email the obverse and reverse photos and the date and time of the scan. Say what you expected. We use this to find out what went wrong.
- Subscription or billing
- Subscriptions are bought, changed and cancelled through Apple App Store or Google Play. If an upgrade does not appear, use Restore purchases on the paywall or in Settings. We cannot see or change your card.
- Missing reverse side
- Add the reverse within 30 minutes of the first scan. It does not use another scan.
- Your data
- Email us to ask what scan records we hold, or to ask for their deletion. Uninstalling the app removes the data on your phone. [проверить: whether deleting a coin also removes its saved photo copy, and whether there is an in-app photo delete]
- Bug or crash
- Tell us your phone model, operating system version, app language, and what you were doing when it happened.
Is this a certified appraisal or grading?
No. Mintglass is not a certified grading service such as PCGS or NGC, and its values are not price guarantees or offers to buy or sell. For a coin that may be valuable, take it to a professional appraiser.
How accurate is the identification?
We have not measured it yet. We will not publish an accuracy percentage until it has been tested on a set of real coins, and until then the app says the accuracy is not measured.
Where does my photo go?
The photo is sent to our identification service, which passes it to an AI model to read the coin. Our server keeps scan metadata, not the image. A copy also stays in your collection and history on your phone.
What is free?
Three identifications a month, with the identification only. The value estimate, the keep or appraiser verdict, the collection and batch mode are part of the paid plans.
Forgot the reverse side?
Add it within 30 minutes of the first scan. The second photo does not use another scan.
Which coins are covered?
We start with coins from the United States and a narrow set of series. Banknotes are not included in this first version.
How do I cancel?
Subscriptions are managed in your App Store or Google Play account settings. Cancel there before the renewal date.